Return Policy for Boxiki
At Boxiki, we want you to be completely satisfied with your purchase of our products. We understand that sometimes returns or exchanges are necessary. Please take a moment to review our Return Policy to ensure a smooth return process.
1. Eligibility for Returns:
- You may return or exchange your product within 30 days from the date of purchase.
- To be eligible for a return or exchange, the product must be in its original condition, unused, and in the original packaging.
- Returns or exchanges are only available for products purchased directly from our website. If you purchased our products from a third-party retailer, please contact them for their return policy.
2. Initiate a Return:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at [info@Boxiki.com] and provide your order number, the reason for the return, and details of the product you wish to return.
- Our team will provide you with a return authorization and shipping instructions.
3. Return Shipping:
- The cost of return shipping is the responsibility of the customer, except in cases of a defective or damaged product.
- Please use a trackable shipping method to ensure that your return is received by us.
- We recommend packaging the product securely to prevent damage during transit.
4. Refund Process:
- Refunds will be issued to the original payment method used for the purchase.
- Once we receive the returned product and verify its condition, we will process your refund within [Insert Number] business days.
- Please allow additional time for your financial institution to process the refund.
- If you wish to exchange a product for a different item, please follow the return process as described above and place a new order for the desired item.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the product and arrange for a replacement or refund, including return shipping costs.
7. Non-Returnable Items:
- Some items may not be eligible for returns or exchanges due to hygiene and safety reasons, such as opened or used products.
8. Restocking Fee:
- Boxiki may charge a restocking fee for returned products, which will be deducted from the refund amount. The fee will be determined on a case-by-case basis.
9. Contact Us:
If you have any questions or concerns regarding our Return Policy or the return of your product, please contact our customer support team at [firstname.lastname@example.org].
We appreciate your trust in Boxiki and strive to provide a seamless shopping experience. Your satisfaction is essential to us, and we will do our best to assist you with your returns and exchanges.