Refund Policy

Return Policy for Boxiki

 

At Boxiki, we want you to be completely satisfied with your purchase of our products. We understand that sometimes returns or exchanges are necessary. Please take a moment to review our Return Policy to ensure a smooth return process.

1. Eligibility for Returns:

• You may return or exchange your product within 30 days from the date of purchase.
• To be eligible for a return or exchange, the product must be in its original condition, unused, and in the original packaging.
• Returns or exchanges are only available for products purchased directly from our website. If you purchased our products from a third-party retailer, please contact them for their return policy.

2. Initiate a Return:

To initiate a return or exchange, please follow these steps:

• Contact our customer support team at [info@Boxiki.com] and provide your order number, the reason for the return, and details of the product you wish to return.
• Our team will provide you with a return authorization and shipping instructions.

3. Return Shipping:

• The cost of return shipping is the responsibility of the customer, except in cases of a defective or damaged product.
• Please use a trackable shipping method to ensure that your return is received by us.
• We recommend packaging the product securely to prevent damage during transit.

4. Refund Process:

• Refunds will be issued to the original payment method used for the purchase.
• Once we receive the returned product and verify its condition, we will process your refund within [Insert Number] business days.
• Please allow additional time for your financial institution to process the refund.

5. Exchanges:

• If you wish to exchange a product for a different item, please follow the return process as described above and place a new order for the desired item.

6. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the product and arrange for a replacement or refund, including return shipping costs.

7. Non-Returnable Items:

• Some items may not be eligible for returns or exchanges due to hygiene and safety reasons, such as opened or used  products.

8. Restocking Fee:

• Boxiki may charge a restocking fee for returned products, which will be deducted from the refund amount. The fee will be determined on a case-by-case basis.

9. Contact Us:

If you have any questions or concerns regarding our Return Policy or the return of your product, please contact our customer support team at [info@boxiki.com].

We appreciate your trust in Boxiki and strive to provide a seamless shopping experience. Your satisfaction is essential to us, and we will do our best to assist you with your returns and exchanges.