Privacy policy

Introduction

Boxiki Group (operated by Boxiki Solutions Inc., "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at boxiki.com or make a purchase from us. By using our website, you consent to the practices described in this policy.

Boxiki Solutions Inc. is headquartered at 317-1231 Pacific Blvd, Vancouver, BC V6Z 0E2, Canada. We ship to over 20 countries worldwide and are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

We collect information in the following ways:

Information You Provide Directly

  • Account and order information: Name, email address, phone number, shipping and billing addresses, and payment information when you place an order or create an account.
  • Communications: Any information you provide when you contact our customer service team, leave a product review, or subscribe to our newsletter.
  • Survey and feedback data: Responses to surveys, questionnaires, or feedback forms you voluntarily complete.

Information Collected Automatically

  • Browsing data: IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and clickstream data.
  • Device information: Device type, screen resolution, unique device identifiers, and mobile network information.
  • Location data: General geographic location based on your IP address.

Information from Third Parties

  • Information from payment processors to confirm transactions.
  • Information from shipping carriers regarding delivery status.
  • Information from Amazon or other marketplace platforms if you purchase our products there.

How We Use Your Information

We use the information we collect for the following purposes:

  • Order processing and fulfillment: To process your orders, arrange shipping, handle returns, and provide customer support.
  • Communications: To send order confirmations, shipping updates, respond to inquiries, and (with your consent) send marketing emails about new products and promotions.
  • Website improvement: To analyze how our website is used, identify trends, and improve the user experience.
  • Fraud prevention: To detect and prevent fraudulent transactions and other illegal activities.
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.
  • Personalization: To personalize your shopping experience and recommend products that may interest you.

Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to enhance your experience on our website. These include:

  • Essential cookies: Required for the website to function properly (e.g., shopping cart, checkout).
  • Analytics cookies: We use Google Analytics and Google Tag Manager (GTM) to understand how visitors interact with our website. Google Analytics collects anonymized data about page views, session duration, and user behavior.
  • Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
  • Preference cookies: Remember your settings and preferences for a better experience.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell your personal information. We may share your information with the following categories of third parties:

  • Payment processors: Shopify Payments and other payment providers to securely process your transactions.
  • Shipping carriers: USPS, UPS, FedEx, Canada Post, Royal Mail, and other carriers to deliver your orders.
  • Marketplace platforms: Amazon and other platforms where our products are sold, as necessary for order fulfillment and customer service.
  • Analytics providers: Google Analytics and similar services to help us understand website usage.
  • Email service providers: To send transactional and marketing communications on our behalf.
  • Legal and regulatory authorities: When required by law or to protect our rights.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

  • Order data: Retained for a minimum of 7 years for tax and accounting purposes.
  • Account data: Retained for as long as your account is active, plus a reasonable period thereafter.
  • Marketing data: Retained until you unsubscribe or request deletion.
  • Browsing data: Analytics data is typically retained for 26 months.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal information.
  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
  • Data portability: Request your data in a structured, commonly used, machine-readable format.
  • Restriction: Request that we restrict the processing of your personal information in certain circumstances.
  • Objection: Object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us at info@boxiki.com. We will respond to your request within 30 days.

GDPR Compliance (European Economic Area)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data under the following legal bases:

  • Contract performance: Processing necessary to fulfill your order and provide our services.
  • Legitimate interests: Processing for our legitimate business interests, such as fraud prevention and website improvement, where your rights do not override those interests.
  • Consent: Where you have given us explicit consent, such as for marketing emails.
  • Legal obligation: Processing necessary to comply with a legal obligation.

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

CCPA Compliance (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know: You may request information about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to opt-out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
  • Non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, please contact us at info@boxiki.com.

Children's Privacy

While Boxiki Group sells children's products (including toys and educational items), our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. All purchases of our children's products must be made by a parent or legal guardian. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at info@boxiki.com.

International Data Transfers

Boxiki Group operates globally and ships to over 20 countries. Your personal information may be transferred to and processed in countries other than the country in which you reside, including Canada and the United States. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission where applicable.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted through our website.
  • PCI-DSS compliant payment processing through Shopify Payments.
  • Regular security assessments and updates.
  • Access controls limiting employee access to personal information on a need-to-know basis.
  • Secure data storage with reputable cloud service providers.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: info@boxiki.com
  • Address: Boxiki Solutions Inc., 317-1231 Pacific Blvd, Vancouver, BC V6Z 0E2, Canada
  • Website: boxiki.com

Last Updated: April 2026