Terms of service

Acceptance of Terms

Welcome to Boxiki Group (operated by Boxiki Solutions Inc.). By accessing or using our website at boxiki.com, placing an order, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our website or services.

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:

  • Use the website in any way that violates any applicable federal, provincial, state, or international law or regulation.
  • Attempt to gain unauthorized access to any part of the website, other accounts, or computer systems connected to the website.
  • Use any automated means (bots, scrapers, etc.) to access the website or collect information from it without our express written permission.
  • Interfere with or disrupt the website or servers connected to it.
  • Impersonate or attempt to impersonate Boxiki Group, a Boxiki employee, another user, or any other person or entity.
  • Upload or transmit viruses, malware, or other harmful code.

Products and Pricing

All product descriptions, images, and specifications on our website are provided for informational purposes and are as accurate as possible. However, we do not warrant that product descriptions or other content is error-free.

  • All prices are displayed in US Dollars (USD) unless otherwise stated.
  • Prices are subject to change without notice.
  • We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion, including in cases of pricing errors.
  • Product availability may vary and is subject to change.
  • Colors and appearances of products may vary slightly from images due to photography and display settings.

Orders and Payment

When you place an order on our website, you are making an offer to purchase the products. We reserve the right to accept or decline your order for any reason.

  • We accept payment through Shopify Payments, including major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay.
  • Payment is processed at the time your order is placed.
  • You represent that you are authorized to use the payment method provided and that the information you supply is accurate and complete.
  • All orders are subject to verification and fraud screening. We may cancel orders that appear fraudulent.

Shipping and Delivery

We ship to over 20 countries worldwide. For detailed information about shipping methods, estimated delivery times, and costs, please refer to our Shipping Policy.

  • Delivery dates are estimates and are not guaranteed.
  • Risk of loss and title for items purchased pass to you upon delivery to the carrier.
  • We are not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control.

Returns and Refunds

We want you to be completely satisfied with your purchase. We offer a 30-day return policy with a 100% money-back guarantee.

  • You may return most items within 30 days of delivery for a full refund.
  • Items must be in their original condition, unused, and in the original packaging.
  • To initiate a return, please contact us at info@boxiki.com with your order number and reason for return.
  • Refunds will be issued to your original payment method within 5-10 business days after we receive and inspect the returned item.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
  • We reserve the right to refuse returns that do not meet our return policy conditions.

Intellectual Property

All content on the Boxiki Group website, including text, graphics, logos, images, product designs, and software, is the property of Boxiki Solutions Inc. or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

The following are registered trademarks or trademarks of Boxiki Solutions Inc.:

  • Boxiki
  • Boxiki Kitchen
  • Boxiki Kids
  • Boxiki Travel
  • Sharp Brain Zone
  • Smart Storage
  • Astorn
  • Solza
  • KiddoLab
  • Okami Blades
  • Bambiya
  • Stone & Clark

You may not reproduce, distribute, modify, display, create derivative works from, or otherwise use any of our intellectual property without our prior written consent.

User-Generated Content

If you submit reviews, comments, or other content to our website, you grant Boxiki Solutions Inc. a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display that content in connection with our business. You represent that your content does not violate any third party's rights and is not defamatory, obscene, or otherwise unlawful.

Limitation of Liability

To the fullest extent permitted by applicable law:

  • Boxiki Solutions Inc. and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
  • Our total liability for any claim arising from or related to these Terms or your use of the website shall not exceed the amount you paid for the specific product or service giving rise to the claim.
  • We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
  • Our products are provided "as is" and "as available," subject to any applicable manufacturer warranties.

Indemnification

You agree to indemnify, defend, and hold harmless Boxiki Solutions Inc. and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the website, your violation of these Terms, or your violation of any rights of a third party.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, Canada.

Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at info@boxiki.com. We will make good-faith efforts to resolve any dispute within 30 days. If the dispute cannot be resolved informally, either party may pursue resolution through the courts of British Columbia, Canada, as described above.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and Boxiki Solutions Inc. regarding your use of the website and supersede all prior agreements and understandings.

Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: info@boxiki.com
  • Address: Boxiki Solutions Inc., 317-1231 Pacific Blvd, Vancouver, BC V6Z 0E2, Canada
  • Website: boxiki.com

Last Updated: April 2026